Terms and Conditions
You must agree to these terms and conditions before you proceed
1. Introduction
These terms of use govern your access to, downloading and use of the entire contents of the Babysitbuddies app (“App”) (including the Services) owned by Focus on Monesave Ltd, a company registered in Ireland under number 73747 whose registered office is at Donomore Crescent, Dublin, Ireland (“Babysitbuddies”, “us”, “we”, “our”). Please read these terms of use carefully before using the App. They are a legal agreement between you and Babysitbuddies. Using any part of the App indicates that you accept these terms of use. If you do not accept these terms of use, please do not use the App, cease downloading the App, or leave the App. For the avoidance of doubt, “App” in the context of these terms refers both to the Website and Mobiles Apps (ios and Android) app used by all. Together, these two apps facilitate the Services.
1.1 – Babysitbuddies offers and maintains the App to enable parents or legal guardians of children (“Parents”) to arrange babysitters (“babysitter and playdates”) to look after those children, teenagers and young adults (“Services”). The downloading of the App, the registration for the App and use of the App is available for both Parents and Sitters.
1.2 – Babysitbuddies licenses use of the App to you on the basis of these terms of use and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the App (“App store Rules”). Babysitbuddies remains the owner of the App at all times.
1.3 – Babysitbuddies may revise these terms of use at any time by updating this posting. You should check the App from time to time to review the current terms of use because the up to date terms of use are the ones that will be binding on you.
1.4 – From time to time, updates to the App may be issued through your app store provider. Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and accepted any new terms.
1.5 – You warrant that you are the owner of the device to which you have downloaded the App, or that you have obtained permission from the owner of that device to download the App. You accept responsibility in accordance with these terms of use for the use of the App on any device, whether or not that device is owned by you.
1.6 – By using the App, you consent to us collecting and using technical information about the devices used to access the App and any related software, hardware and/or peripherals to improve our products and to provide any Services to you.
2. Cancellations and Refunds
Providing parents with a best-in-class, reliable childcare platform is crucial in attracting more of them to provide the babysitters on our platform with more job opportunities.
Putting steps in place to avoid sits being cancelled is therefore extremely important and below, are the guidelines our customer service team references in the event of a sitter cancelling a confirmed sit.
It’s vital that Babysitters on Babysitbuddies read the sit requirements carefully and are 100% sure they can make it, before accepting a sit request.
Babysitters that cancel on a parent on the day of the sit (or within 24 hours of the sit starting) will have their profiles switched off (except in the case of an emergency.) Same day cancellations aside, sitters that cancel on a Parent 3 times within any 3 month period will have their profiles switched off.
Babysitters that do not show up for a confirmed sit, without ensuring that the parent is informed first, will have their profiles switched off.
Obviously, some cancellations are unavoidable and we will of course apply common sense in situations like this. If you’ve had to cancel for what you believe is an emergency situation out of your control then please do get in touch with us to let us know at [email protected]
3. Babysitbuddies Services
2.1 – Babysitbuddies is a platform that connects Parent users with Sitter users, enabling them to interact with one another. We allow Babysitters to create profiles on the App which can be viewed by Parents. We allow Parents to create profiles on the App which can be viewed by Babysitters. Through the App, we enable Babysitters and Parents to arrange appointments for babysitting.
2.2 – We do not provide employment services. We do not employ Babysitters. We do not seek to find employment for Babysitters. We do not recommend Babysitters. We do not interview Babysitters except where clearly stated on the app by Babysitbuddies. We do not edit profiles.
2.3 – Registering and creating an account with Babysitbuddies is free. There is no charge for a parent to post sit requests or to review content, or for Babysitters to review posted sit requests.
2.4 – Babysitbuddies uses third party providers to:
(a) cross-check the validity of the identity information supplied by the Sitter against multiple public and privately-held data sources;
(b) perform a non-exhaustive background check of the information supplied by the Sitter against multiple public and privately-held data sources.
2.5 – When creating and editing their profile, Babysitters are able to credit themselves as being DBS certified. We do not undertake verification of this certification nor ongoing monitoring to ensure its continued validity, unless where expressly stated on the app. In all other instances, the onus for verifying the validity of this accreditation falls entirely on the Parent.
2.6 – The App connects Babysitters with Parents. When a babysitting appointment is booked, a binding agreement is created between the Sitter and the Parent. Babysitbuddies is not a party to that agreement. Babysitbuddies does not and cannot control either the Sitter or the Parent, the services provided (or not provided) or the quality or timing of those services and disclaims all liability for such.
2.9 – At its absolute discretion, Babysitbuddies may refuse to allow any person to register or create an account with Babysitbuddies or cancel or suspend any existing account if it reasonably forms the view that the User’s conduct or presence on the Babysitbuddies Platform, including a breach of User Obligations, is detrimental to the operation of the Babysitbuddies Platform and/or the security, welfare or experience of other users. Babysitbuddies may monitor communication made on the app between users for this purpose – see our Privacy Policy.
3. Registration
3.1 Registration as a Babysitter or host family at Babysitbuddies is free of charge. For Babysitters and Parents, Babysitbuddies remains free of charge when used in accordance with the contract. However, if there is an infringement of these Terms of Service, Babysitbuddies reserves the right to introduce a Premium Membership or to exclude the user concerned from further use. For now, all users are registered as Members and current membership registration is free.
3.2 Any natural person, who is looking for a Babysitter to care for one or more minor children, permanently living in its family, may register as a host family. Furthermore, any natural person, who is looking for a host family for themselves personally, may register as a Babysitter.
3.3 Every host family must inquire before registration whether the regulations of their country (country of residence) allow them to take on a Babysitter and every Babysitter must ensure that he/she is legally welcome in the desired host country as a Babysitter in accordance with the regulations of that country.
3.4 Each registration must be carried out personally by the relevant User. Registration on behalf of a third party is not permitted. Each User may register only once. Multiple registrations by the same person/host family are not permitted.
3.5 The data requested during registration is to be provided in full and correctly, in other words first name and surname, current address (not a PO box) and telephone number as well as a valid e-mail address. Data is to be provided as it appears in the official identification documents of the person registering. Babysitbuddies reserves the right to verify the accuracy of the information in individual cases and possibly request corresponding documentary evidence from the User (e.g. copy of identity card, passport, credit card(s) or telephone bill). If the data provided changes after registration, each User is obliged to correct the information immediately.
3.6 Registration is permitted only by natural persons of legal age. An exception to this are persons who have almost reached the age of 18 and are looking for a host family for their placement as a Babysitter once they have reached the age of 18. In this case the User will declare that he/she is acting with the agreement of his/her legal guardian during registration, evidence of which he/she is to provide to Babysitbuddies without delay upon request; inasmuch as such proof of the consent of the legal guardian is not provided, we will exclude the user concerned from our platform until he/she has reached the age of 18 years.
Owners and employees of Babysitter agencies as well as their spouses or partners and other competitors of Babysitbuddies are not permitted to register.
3.7 Registration is permitted only for the purposes of initiating a Babysitter relationship involving the person registering. Registration for other purposes (e.g. for direct or indirect commercial placement of Babysitters or staff, including part-time staff; for advertising or promoting services or products etc.) is expressly forbidden.
3.8 Should a registration be made with Babysitbuddies for a purpose other than those permitted, despite the prohibition mentioned in Section 3.7, the person registering will owe Babysitbuddies a contractual penalty amounting to EUR 10,000 for each case of registration. This contractual penalty is to be paid irrespective of any actual loss incurred. Babysitbuddies reserves the right to assert claims for damages in addition to the contractual penalty.
3.9 Babysitbuddies reserves the right to refuse or delete registrations without any prior discussion and without indicating any reasons.
4. Features available to all Users
4.1 All Users may currently for example:
customise their Profile independently to suit their requirements and personalise it with text and photos;
exchange pre-formulated Standard Messages as a Babysitter with parents/guardians or as a host family with Babysitters.
4.2 The “EasyFind” feature provides all Users with a constantly updated, personalised recommendation list of other matching Users. In addition, all Users are notified on a regular basis by e-mail (“Daily Update”) about other matching Users who have recently registered.
4.3 The offer of Babysitbuddies is however not static, but is continuously being developed further and adjusted. This means that new features can be introduced or existing ones removed at any time. Naturally the User will be notified of the planned shut-down of major features with an appropriate notice period by e-mail.
4.4 Babysitbuddies expects registered parents/guardians to become Premium Members in the foreseeable future because otherwise reasonable use of the services offered by Babysitbuddies is impossible. Babysitbuddies therefore reserves the right to no longer display the Profiles of parents/guardians, who use Babysitbuddies for a longer period of time without becoming Premium Members, to other Users and to possibly restrict or completely exclude the options for use available to them.
4.5 “Third party products” we offer are available to all users (Babysitters and parents/guardians), not just to Premium Members. They are intended to provide the best possible support to Babysitters and parents/guardians prior to and during the Babysitter stay.
5. Expanded options for use for Premium Members, terms of payment
5.1 Any User of Babysitbuddies may also become a Premium Member. Premium Membership can be taken out for a one-off fee for a fixed period of time. It ends automatically when this period expires. There is no need for a separate notice of termination. The valid fee as well as the duration of Premium Membership is published on the website. Premium Membership is non-transferable, but is tied to the User for whose Profile it was concluded.
5.2 As a Premium Member the User can add personal text to the Standard Messages provided in the messaging system and draft Personal Messages. These messages can be read by the relevant recipient and answered with Standard Messages to which personal text is added or Personal Messages. As a Premium Member the User can also always read the Standard Messages sent to him, to which personal text was added as well as Personal Messages.
5.3 Both Users, who communicate through the messaging system, can add personal text to the Standard Messages provided, if at least one of them (host family or Babysitter) is a Premium Member. As many Personal Messages as desired can then be exchanged between these Users. If the existing Premium Membership expires for one of the two Users, a conversation between two Users which has already started may be continued in the messaging system. New conversations which go beyond exchanging Standard Messages may only be continued by the User whose Premium Membership has expired when Premium Membership has been extended or taken out again.
5.4 Unless expressly stipulated otherwise between you und us, the prices apply that we have specified on our website.
5.5 Unless otherwise noted, the prices are in euros.
5.6 The prices include VAT.
5.7 Various methods of payment are available to the User. Unless otherwise stipulated in writing between you and us, payments are to be made in advance (1) via PayPal or (2) by bank transfer or (3) by credit card at the choice of the customer.
5.8 The User only has a right to setoff if his/her counterclaims have been determined with final effect or are uncontested by us. In addition, the User is only authorized to exercise a right of retention to the extent that his/her counterclaim is based on the same contractual relationship.
5.9 Our invoices are due for payment immediately.
6. Code of Conduct for registered Users
6.1 All the services provided by Babysitbuddies are exclusively intended for the personal use of the relevant User. Passing access to the use of the services on to a third party (passing on access data, the password etc.) is forbidden.
6.2 Data made accessible to the relevant User (in particular contact data and personal information) of Babysitters or parents/guardians is to be treated in the strictest confidence and must not be published elsewhere (in particular on other websites or in other media) or disclosed to a third party in another form. Transmitting the contact information to other Users or a third party is not permitted. In the event of non-compliance, Section 3.8 applies accordingly.
6.3 Every User is obliged to comply with the rules described in the Code of Conduct, and the Babysitter rules of the relevant host country are to be observed in full.
6.4 Every User must ensure that the content of his/her Profile does not violate statutory provisions or any restrictions imposed by public authorities or offend morality.
6.5 The User is solely responsible for the content, in particular the accuracy and legal permissibility of the latter, of the Profiles displayed on Babysitbuddies as well as the text entered or pictures uploaded. Any inaccuracies or negligence in the Profiles of Babysitters and parents/guardians published on Babysitbuddies are exclusively the responsibility of the relevant User. The User is also solely responsible for the conversations held via the messaging system with others. The User is obliged to protect the rights and interests of other Users or other third parties, in particular their personal rights. Babysitbuddies can never be held responsible for the accuracy of any information regarding a person displayed here (host family and Babysitters).
6.6 Entering contact data, links or referring to other websites in fields or texts, which are not expressly intended for this purpose, is not permitted. This applies in particular to the free text fields (e.g. ‘Dear Family’ letter, ‘Dear Babysitter’ letter, etc.). All the data through which direct contact can be made with a person by by-passing Premium Membership is considered to be contact data. In the event of an infringement, Babysitbuddies retains the right to no longer display the Profile to other Users or to delete it as well as to insist that Premium Membership is taken out or to demand compensation.
6.7 The use of Babysitbuddies is permitted only for the purpose referred to in Section 3.7. The data acquired through use must be used only for the purpose referred to in Section 3.7. In the event of non-compliance, Section 3.8 applies accordingly.
6.8 The use of the services provided by Babysitbuddies can be tied by Babysitbuddies to certain conditions, e.g. verification of the registration data or contact and address data through submission of the relevant documentation. Furthermore Babysitbuddies retains the right in general, in particular in the event of a complaint by a User, to request the User to make a statement. Babysitbuddies may decide to no longer display the Profile of the User concerned to other Users and restrict or completely exclude the options for use for this User. If a requested statement is not provided, Babysitbuddies will usually prohibit the further use of Babysitbuddies by this User on a permanent basis.
6.9 The User is obliged to inform Babysitbuddies immediately if he/she no longer wishes to be available to other Users as a Babysitter or host family because a Babysitter relationship has come about or for another reason.
6.10 The User is advised to retrieve messages left for him/her on Babysitbuddies and to reply to them at regular and appropriate intervals and to store them on his own PC or other storage media. Babysitbuddies is entitled to delete the messages saved in the User’s Profile in each case at the end of three months after they were sent or received without any further inquiries.
7. Scope of services
7.1 The options for use mentioned in these Terms of Service apply subject to technical availability and according to the current state of the art. Babysitbuddies will provide an online service meeting the standard state of the art. However, the User is aware that completely error-free programs are not possible according to the present state of the art. In addition, Users are aware that the desired data might not always be available, or possibly not be available at all.
7.2 There is no entitlement to the options for use described. The registered User is not entitled to use Babysitbuddies in the event of a system failure. This also does not give rise to any claims for damages.
7.3 In the event of any disruptions or interruptions to the services promised by Babysitbuddies for which the latter is responsible, the duration of Premium Membership will be extended by the duration of the disruption, insofar as the service disruption has lasted for more than 48 hours (continuously or cumulatively) within a period of 30 days.
8. Warranty
8.1 Babysitbuddies is responsible for providing the technical means required to establish contact between Users in general. We do not guarantee that Users are registered on Babysitbuddies that will match each other when the search criteria are compared. Babysitbuddies assumes no liability for the accuracy of the data provided by Babysitters or parents/guardians or the availability of the Babysitters or parents/guardians. Babysitbuddies will therefore not be liable if no contact is established within the period of use.
8.2 Babysitbuddies is not obliged to verify the Profiles of Users for any adverse effects on the rights of a third party. As soon as legal infringements become known to us, we will exclude from our website the User who infringes the rights of others.
8.3 Babysitbuddies points out that all data published on the Internet can be copied. Babysitbuddies will make every effort to make this as difficult as possible. Babysitbuddies will however not be liable if Profile data published on Babysitbuddies is copied and published elsewhere. The User is obliged to release and hold harmless Babysitbuddies from any claims by third parties arising in any manner from the publication of the User’s Profile.
8.4 The User is obliged to compensate Babysitbuddies for any damage or loss which is and/or will be incurred by Babysitbuddies in any manner from the display and/or use of his/her Profile, unless the User is not responsible for this damage or loss.
9. Liability
9.1 The liability of Babysitbuddies is excluded and/or limited from damages from the injury to life, limb or health, inasmuch as these do not arise from a wilful or negligent contractual breach by Babysitbuddies or a wilful or negligent contractual breach by the legal representatives or agents of Babysitbuddies.
9.2 Our liability is excluded and/or limited for other damages, inasmuch as these do not arise from a wilful or grossly negligent contractual breach by Babysitbuddies or a wilful or grossly negligent contractual breach by the legal representatives or agents of Babysitbuddies.
9.3 You are obligated to take all actions that are necessary and can reasonably be expected of you to prevent and minimize damages. The breach of this obligation can be classified as contributory negligence and lead to a corresponding reduction of any claim to compensation that you may have.
9.4 Please note that Babysitbuddies only provides a platform, on which Babysitters and parents/guardians can enter into contact with each other. Babysitbuddies will in particular make texts available thereby which express the relevant valid regulations and legislation as far as Babysitbuddies is aware. The sole purpose of this is to provide information to Users. Babysitbuddies does not assume any liability or provide any guarantees that this information is complete, correct or accurate. Users must find out for themselves from the responsible authorities as to whether they are legally permitted to host a Babysitter or whether they are permitted to be placed as a Babysitter in a host family in the host country selected.
9.5 We emphasize that we do not personally know the Babysitters or the parents/guardians. Lacking our own knowledge, we cannot give any guarantees that the Babysitters and/or parents/guardians are trustworthy and keep their promises. Each User must decide for his-/herself when and with whom the respective User would like to make contact. We cannot influence whether the associated contact between a Babysitter and a host family will then proceed satisfactorily, develop positively or – in contrast – cause damages to either side.
9.6 We provide general notifications on our website Safe Searching on Babysitbuddies about what we do for the security of our Users. Under References, we explain what Babysitters and parents/guardians can do to gain a more exact impression of the respective other user. In addition, we provide tips elsewhere on how Babysitters and parents/guardians should make the correct choice and what questions they should pose to the other party. Please see our FAQs. Please take heed of such information and take sufficient precautions for your own safety.
9.7 Please note that Babysitbuddies is, in particular, not liable in the event of advance-fee fraud. Furthermore, Babysitbuddies may not be held responsible if a Babysitter relationship does not come about or not in the manner originally desired.
9.8 If a “third party product” consists of a service provided by our contracting partner (e.g. a foreign language course conducted by our partner), the latter is responsible for quality of content and any possible defects concerning the relevant third party product. These services are provided by our partners on their own responsibility. Please note that we are not liable for any errors committed by our partners.
10. Termination/Cancellation of use
10.1 Each User may deactivate his/her Profile at any time and in doing so remove it from being displayed to all the other Users. Deactivated Profiles are deleted automatically and irretrievably as are active Profiles and Premium Memberships Profiles that have expired if no use of such Profiles is made for a period of several weeks. This also applies to any conversations in the messaging system stored under these Profiles.
10.2 In addition, Babysitbuddies grants the following right of cancellation to every consumer, whose ordinary place of residence or domicile is within the European Union or whose place of residence at the time the Premium contract was concluded was within the European Union:
CANCELLATION INSTRUCTIONS
Right of cancellation
You have the right to cancel this contract within 14 days without specifying any reason for such cancellation. The cancellation notice period is 14 days and begins on the day that the contract is concluded. To exercise your cancellation right, it is necessary to inform us of your decision to cancel the contract in a written communication (e.g. a letter sent by post, a fax or an email) at the following address:
Babysitbuddies c/o Focus on Monesave
You may (but do not have to) use the sample cancellation form provided at the end of these Terms of Service. To meet this cancellation deadline, it is sufficient to exercise the cancellation right within the cancellation period.
Consequences of cancellation
When you cancel this contract we must promptly return all payments that have been made including delivery costs (with the exception of additional delivery costs resulting from your selection of another form of delivery than the standard form we offer) at the latest within 14 days of the receipt of your cancellation. For this repayment the same form of payment will be used that you used in making the original transaction unless explicit arrangements for another payment form are made. In no instance will extra charges be made as a result of this repayment process. If you have requested that the contracted services should begin during the cancellation period, then you must pay an appropriate amount for the portion of the services that have been provided to you up to that point in time at which you have informed us that you will exercise your cancellation right in comparison to the total volume of services specified in the original contract.
End of instructions regarding right of cancellation.
10.3 If the User cancels Premium Membership, after having used such Membership, he is obliged to make a payment to Babysitbuddies for the benefit of use gained through the use of this service. The value of the benefit of use is calculated on the basis of the period of use for which the service has been used. In the event of cancellation, Babysitbuddies shall retain a portion of the original payment based on this period of use. Use of Premium Membership exists in particular if the User has made use of one or several of the options for use referred to in Section 5.2 of these Terms of Service.
11. Exclusion from use by Babysitbuddies
11.1 In the event of an infringement of these Terms of Service, the Code of Conduct, morality, the rights and statutory provisions applicable in Ireland, or the rights of a third party, or if Babysitbuddies has another justified interest, Babysitbuddies may exclude individual Users from use of the services at any time without stating any reasons. The same applies if the User does not agree to the data privacy declaration or cancels this at a later date.
11.2 In the event of an exclusion in accordance with 11.1, the User is not entitled to reimbursement of the fees for Premium Membership either in full or in part. In the event of an infringement of these Terms of Service, any amount which may already have been paid to Babysitbuddies will not be reimbursed, but will be retained as a contractual penalty for the breach of contract.
11.3 As soon as a User has been excluded, this User may no longer use Babysitbuddies. The excluded User may not register again.
12. General notes
12.1 Noticing and correcting input errors
The “Back” button in your browser is an effective and technically available means to correct input errors. You can use this button to correct input errors.
An effective and technically available means of noticing input errors is, for example, the enlargement function on your browser’s display. This enlargement function is also called the “Zoom” function in some browsers. When entering information, please check whether what you have entered also corresponds with what you intend on entering. In the case of doubt, please simply cancel the procedure. In the case of erroneous entry, please correct your entry. Please contact us at any time, should you have any questions. We will gladly help you in noticing and correcting input errors.
12.2 Contractual language
The languages available for the conclusion of the contract (contractual languages) are English, German, French, Italian, Spanish and Dutch.
12.3 No subjection to codes of conduct
We are not subject to any codes of conduct.
13. Final provisions
13.1 Babysitbuddies is entitled to transfer its rights and obligations arising from this contractual relationship in full or in part to a third party with a period of notice of four weeks.
13.2 The place of performance is virtual.
13.3 Jurisdiction clause: If the User is a business or legal entity under public law or a special fund under public law, or if the User has no general place of jurisdiction in Ireland or has moved his/her general place of jurisdiction abroad, the parties stipulate the Local Court or Regional Court in Ireland to be the place of jurisdiction for any disputes arising from the contractual relationship. However, Babysitbuddies reserves the right to also take action against the User at any other permissible place of jurisdiction.
13.4 All declarations transmitted as part of the contract of use to be concluded with Babysitbuddies must be made in writing. These declarations are to be made to Focus on Monesave Ltd.
13.5 The law of Ireland applies to all legal relationships between the contractual parties, provided that compulsory statutory provisions, in particular consumer protection provisions, do not provide for another law to apply.
13.6 Babysitbuddies reserves the right to amend these Terms of Service at any time without stating any reasons. Any amendments to the Terms of Service will be indicated to the User before every log-in and made accessible to him. The amended sections of the Terms of Service will be clearly indicated by Babysitbuddies for at least two weeks. At every log-in the User accepts the Terms of Service valid at that time.
13.7 Should one of the above-mentioned provisions be invalid, the validity of the remaining provisions remains unaffected. The User undertakes in this case to agree to a stipulation as close as possible to the ineffective clause in terms of its economic purpose and intention.