Frequently Asked Questions

If you have any questions on Babysitting or playdate with a buddy, please look through these FAQs:

For our Parents

Does it cost anything to register as a parent on the website?

No – there are no upfront fees for registering as a parent or requesting contact on our website for babysitters.

Unlike other websites, we do not force you to pay first before you secure a babysitter or playdate for your child. We charge a Booking fee only when you found a babysitter and they fit your requirements

Step 1; Press on sign in at the top right hand side of the home screen. 

Step 2: Register as a Customer

How do I pay for a babysit or playdate?

We are not a recruitment agency, therefore it is your responsibility to review and interview applications before you leave them with your child. 

Parents pay when they book the babysitting appointment. There is one set price therefore not need for the mental mathematics other platform require!

All payment is handled seamlessly via the app. The babysitting will begin in the app automatically at the agreed time and, when it’s over, we will pay the babysitter. You may also wish to tip your sitter

What can I see on the Babysitter profile

Every babysitter has their own profile on the app which you can check out before deciding whether to book anyone.

You can see the following information on babysitters;

1. Their name, age and photo

2. Skills and any qualifications

3. Their summary profile including languages they speak and attributes

4. Ratings and reviews left by other parents who’ve used them before.

Want to find a trusted babysitter? Download Babysitbuddies for FREE here.

What if my babysitter is running late?

Firstly, you can use the messaging tool in the app to get in touch with them to see where they are.

Hopefully they contact you first via the app as we encourage them to do so.

And please note that you will only pay the babysitter for the exact time they actually sit. So if they do show up late, you can use your discretion to edit the start time of the sit in the app when paying at the end. And if you need to find someone else fast, Post a job to find willing replacements within minutes!

Last minute cancellations are rare with babysitters compared to Nannies who are much older with more responsibilities. 

My babysitter just cancelled last minute! What now?

The fastest way to find a replacement at short notice is to Book a new sitter here.  

Then send us an email and we will refund your previous payment.

While Babysitbuddies is not an agency and do not employ the babysitters ourselves, it is IMPORTANT to us that the babysitters on the platform provide parents with a trusted and reliable service.

We therefore do take serious action when we discover that a babysitter has let a parent down by cancelling on them – especially when it’s at short notice. 

How can I stay safe?

For our Babysitters

How do I create my Profile

Step 1:Sign on the top right hand side of the home screen 

Step 2: Register as an “Owner”

Step 3: On your user dashboard select “My Profile” and you will redirected to a page where you can update and edit your profile. 

We encourage babysitters to write bio descriptions and upload a picture on their appointments. 

As people get to know the profile faster and generally more likely to accept booking requests when they can read up a little bit more about the person requesting.

It’s another way to quickly build some confidence and trust between people. Don’t worry about writing an entire essay or your life story 🙂

Three – Four lines about you, the family ages, pet, experience and the home will suffice. You can look at other profiles on our website for inspiration.

Step 4: Fill Out The relevant information on the My Profile page and save changes:  
How do I setup Babysitting Appointments

Step 1: Press on “Add Listing” once you have logged on.

Step 2: Add necessary Information for listing and then press “preview” at the bottom. 

Step 3: Preview Listing and if satisfied then submit. 

Does it cost anything to register as a babysitter?

No – there are no upfront fees for registering as a babysitter or requesting to contact parents.

Unlike other websites, we do not force you to pay first before you secure a babysitter or playdate for your child. We charge a Booking fee only when you secure a booking and are happy to take on the job.

However, we do take a percentage being 15 % of the service amount when you secure a booking.

When do I get paid?

Payment is transferred into the babysitter’s designated bank account within 72 hours. The team be on hand to support if you have any issues with paying so please do get in touch via our live chat on the app!

Once payment is confirmed, both Parent and Babysitters will both be asked to review each other. Reviews are an important part of how the platform operates and they help inform other parents about your experience on the app.

How can I stay safe?